Last Updated: 31 July 2026
SMG Agri Foods Private Limited (“we,” “us,” “our”), operator of SMG Ayurveda (https://smgayurveda.com), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or make a purchase, in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
1. Information We Collect
a) Information you provide directly: – Name, email address, phone number, shipping and billing address – Account login credentials – Payment-related information (processed via secure third-party payment gateways — we do not store full card/UPI credentials) – Order history and communications with our support team – Reviews, feedback, or content you submit
b) Information collected automatically: – IP address, browser type, device information – Pages visited, time spent, referring website – Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
We use your information to: – Process and fulfil orders, including shipping and payment processing – Create and manage your account – Communicate order confirmations, shipping updates, and customer support – Send promotional emails/SMS/WhatsApp updates (with your consent, and with an option to opt out) – Improve our Website, products, and customer experience – Detect and prevent fraud, abuse, or security incidents – Comply with legal obligations
3. Sharing of Information
We do not sell your personal information. We may share your information with: – Logistics/courier partners — to deliver your orders – Payment gateway providers — to process transactions securely – IT service providers — for website hosting, analytics, and email/SMS communication – Regulatory or law enforcement authorities — where required by law
All third parties are required to handle your data securely and only for the purposes specified.
4. Data Security
We implement reasonable technical and organizational safeguards (such as SSL encryption at checkout) to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies
Our Website uses cookies and similar technologies to remember your preferences, keep items in your cart, and analyze site traffic. You can control or disable cookies through your browser settings; note that some Website features may not function properly if cookies are disabled.
6. Your Rights
Subject to applicable law, you have the right to: – Access, correct, or update your personal information (via your account or by contacting us) – Withdraw consent for marketing communications at any time – Request deletion of your account/personal data, subject to legal retention requirements (e.g., tax and consumer protection records) – Lodge a grievance with our Grievance Officer (see Section 10)
To exercise these rights, email us at info@smgayurveda.com.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including to comply with legal, accounting, or reporting requirements.
8. Children’s Privacy
Our Website is not directed at individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, please contact us so we can delete it.
9. Third-Party Links
Our Website may contain links to third-party sites (e.g., social media, courier tracking). We are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies.
10. Grievance Officer
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the Grievance Officer/Data Protection contact is:
Name: SHAMBHU MALHU GUPTA Email: info@smgayurveda.com (or smgagrifoodspvtltd@gmail.com) Phone: 091754 04049 Address: Shop No 17, Vasant Mahal, Auto Stand, 60 Feet Rd, Navghar Manikpur, Samat Nagar, Navghar, Vasai West, Vasai-Virar, Maharashtra 401202
11. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date at the top reflects the most recent revision. We encourage you to review this page regularly.
12. Contact Us
For questions about this Privacy Policy or how your data is handled, contact:
SMG Agri Foods Private Limited Email: info@smgayurveda.com (or smgagrifoodspvtltd@gmail.com) Phone: 091754 04049 Address: Shop No 17, Vasant Mahal, Auto Stand, 60 Feet Rd, Navghar Manikpur, Samat Nagar, Navghar, Vasai West, Vasai-Virar, Maharashtra 401202