Last Updated: 31 July 2026

At SMG Ayurveda, operated by SMG Agri Foods Private Limited, we want you to be satisfied with your purchase. Please read this policy carefully, as it explains the conditions under which returns, exchanges, and refunds are accepted.

1. Nature of Products

Because our products are consumable health and wellness items (capsules, powders, oils, and similar Ayurvedic formulations), and for hygiene, safety, and quality reasons, we cannot accept returns of opened, used, or partially consumed products, except in cases of damage, defect, or error covered below.

2. Eligibility for Return

You may request a return/replacement within [7] days of delivery only if: – The product received is damaged, defective, or spoiled; – You received the wrong product or an item different from what was ordered; – The product is missing parts or quantity as described on the product page; – The package was tampered with or broken at the time of delivery.

To be eligible, the product must be unused, in its original packaging (except where the packaging itself is the issue), with all tags/seals intact, and accompanied by the original invoice.

3. Non-Returnable Items

The following are not eligible for return, except in case of damage/defect at the time of delivery: – Opened or partially used products – Products without original packaging, seal, or invoice – Products returned after [7] days from delivery – Items marked as “non-returnable” on the product page – Products damaged due to misuse, improper storage, or normal wear after delivery

4. How to Request a Return

  1. Contact us at info@smgayurveda.com or 091754 04049 (Call/WhatsApp) within [7] days of delivery, quoting your order number.
  2. Share clear photos/video of the product, packaging, and invoice showing the issue.
  3. Our team will review your request within [2] business days and confirm whether the return is approved.
  4. If approved, we will arrange a reverse pickup (where serviceable) or request you to ship the item back; return shipping costs for damaged/wrong items will be borne by us.

5. Refunds

  • Once the returned product is received and inspected (or the claim is approved for damaged/wrong items), we will notify you of the approval or rejection of your refund.
  • Approved refunds are processed within [5–7] business days to your original payment method (or via bank transfer/UPI for COD orders).
  • Please allow an additional [3–5] business days for the refund to reflect in your account, depending on your bank/payment provider.
  • Alternatively, you may opt for a replacement/exchange of the same product instead of a refund, subject to availability.

6. Order Cancellation

  • Orders can be cancelled free of charge before they are shipped. Contact us immediately at info@smgayurveda.com / 091754 04049 with your order number.
  • Once an order has been shipped, it cannot be cancelled; you may refuse delivery or initiate a return as per this policy upon receipt (subject to eligibility).
  • For prepaid orders cancelled before shipping, a full refund will be processed within [5–7] business days.

7. Late or Missing Refunds

If you haven’t received a refund within the stated timeframe: 1. Check your bank account/payment app again. 2. Contact your card issuer or bank, as processing times vary. 3. If you’ve done this and still have not received your refund, contact us at info@smgayurveda.com.

8. Health and Safety Note

If you experience an adverse reaction to a product, discontinue use immediately and consult a physician. Please also contact us at info@smgayurveda.com so we can assist and, where appropriate, process a return/refund for the affected item.

9. Contact Us

For any return, exchange, or refund queries:

SMG Agri Foods Private Limited Email: info@smgayurveda.com (or smgagrifoodspvtltd@gmail.com) Phone: 091754 04049 Address: Shop No 17, Vasant Mahal, Auto Stand, 60 Feet Rd, Navghar Manikpur, Samat Nagar, Navghar, Vasai West, Vasai-Virar, Maharashtra 401202

CIN: U46301MH2025PTC454420